FAQ

Frequently Asked Questions

It’s always a pleasure to talk with you. By listening to your stories and experiences, we’ve learned to anticipate many of the most common questions. But if you have any others, don’t hesitate to get in touch with us.

Check-in is available from 2:00 PM to 11:30 PM.
Check-out is from 6:00 AM to 11:00 AM.

In our free private parking lot.

The Wi-Fi is free everywhere.

The Theia Thermal Pools are just a 5-minute drive from the hotel.

Of course not! With a small supplement, your four-legged friend can stay, following the internal regulations.

Pet Policy

Pets are welcome, and to ensure the comfort of all guests, we ask that pet owners follow these rules:

  • Only one pet per room is allowed.
  • The pet must have a microchip.
  • The pet must be up-to-date with required vaccinations.
  • In common areas and while moving to the room, pets must be kept on a leash by their owner.
  • For hygiene reasons and internal policy, pets are not allowed in the breakfast room or restaurant. If you’d like to dine with your pet, we’ll guide you to the best option.
  • Pets must NOT be left alone in the room and owners must ensure they do NOT climb on the beds or mattresses.
  • The pet owner or companion is REQUIRED to promptly clean up after their pet and dispose of waste.
  • The pet owner or companion is legally responsible for any damage caused by the pet to people or property of the hotel, and will be required to compensate for any damages.
  • For anything not explicitly covered by this policy, we refer to the general rules of pet etiquette for both the animal and its owner or companion.

We have rooms and bathrooms designed for accessibility, with an elevator that goes all the way up to the solarium.

No problem! For the peace of mind of our guests, in addition to the safe in your room, we offer a valuables storage service.

We guarantee all our guests the opportunity to join guided excursions departing directly from the hotel.

Certainly! We accept Visa and Mastercard credit cards.

We are always available to create personalized surprise cakes for you. Let us know the details, and we’ll make it extra special for your partner!

Via Arno, 64 – 53042 Chianciano Terme – Siena

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